Hi all,
a user reports that they cannot purchase my UXP plugin through Adobe Exchange.
Adobe Support has recommended to fully remove all Adobe products and reinstall. But that didn’t solve the problem either. The user suspects it has something to do with their enterprise account.
Could it be that you can’t purchase plugins through Adobe Exchange with an enterprise account? Has anyone had any experience with this?
Roland
I think it needs to be purchased by the Enterprise Admin, and then assigned to the various users.
Thanks for pointing that out. I’ll ask him about that.
What I’m wondering is: Do users with an enterprise license even have or need the Creative Cloud app? I mean, one of my clients once said they didn’t have that app at all. So it’s possible that the user has installed Creative Cloud App, but their admin account isn’t linked to it.
In theory, again, all users need the CC app to be able to install and manage the applications. There are ways around it, but it’s rare. However, what is available and displayied in the CC app is controlled by the Enterprise Admin
Hi Roland!
So, not all Enterprises use the Creative Cloud desktop app. (Internal to Adobe this is called Feature Restricted Licensing, or FRL.)
Enterprise admins may choose to install plugins when they install Creative Cloud desktop apps, they may choose to enable the Exchange marketplace for users, or they may choose to block it entirely. It’s really up to the enterprise itself what is allowed.
Your user should try and find and contact their admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html
The most useful advice is at the very bottom of that page. The admin is usually:
- Your internal IT support or help desk
- Your business owner or co-owner on the Adobe plan
- Your organization’s IT consultant
- Your teacher or school administrator, if you’re part of an education plan
Thanks, Erin and vamitul, for your responses. That makes things much clearer for me!