# "Failed to install, status = -411" upon submission to Adobe Exchange **URL:** \ **Category:** Plugin Marketplace\ **Created:** [May 2, 2026, 1:20am UTC](https://forums.creativeclouddeveloper.com/t/failed-to-install-status-411-upon-submission-to-adobe-exchange/11893 "2026-05-02T01:20:44Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Leo](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@Leo](https://forums.creativeclouddeveloper.com/u/Leo)\ **Post date:** [May 2, 2026, 1:20am UTC](https://forums.creativeclouddeveloper.com/t/failed-to-install-status-411-upon-submission-to-adobe-exchange/11893/1 "2026-05-02T01:20:44Z")
I submitted a ZXP tool for InDesign to Adobe Exchange. (My products have been on Exchange since its inception but the last time I submitted anything was some 3 years ago.) I received the following submission error in an email from Adobe: > We are encountering the error “Failed to install, status = -411!” when attempting to install the plugin, as the specified supported version is not available in the Marketplace. As far as I understand, it refers to the supported version of InDesign. My InDesign version in the MXI file is (the forum conveniently discards XML, so I had to insert an image): ![image](https://us1.discourse-cdn.com/flex015/uploads/xdplugins/original/2X/4/443fa2188c0aacb6751f6a9de19cff8bf2e8c794.png) That’s the correct version, to my understanding. I don’t have any errors installing the ZXP using the _ExManCmd_ tool. I did reply to Adobe with a request to clarify what it is that they want from me. From my experience, the reply time can be anything from a couple of days to never. In the meantime, does anyone know what this error means, and do I need to correct my MXI file in any way? Thanks, Leo ---
**Author:** ![Erin\_Finnegan](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/erin_finnegan/32/100_2.png) [@Erin\_Finnegan](https://forums.creativeclouddeveloper.com/u/Erin_Finnegan)\ **Post date:** [May 4, 2026, 3:33pm UTC](https://forums.creativeclouddeveloper.com/t/failed-to-install-status-411-upon-submission-to-adobe-exchange/11893/2 "2026-05-04T15:33:14Z")
Hi Leo, sorry you’re having trouble… Engineering replied and said it’s a problem with the Creative Cloud desktop app, so it’s not your fault… I am asking them follow-up questions. Meanwhile, I want to address some details from your post: > My InDesign version in the MXI file is… So, your ZXP tool doesn’t use a `manifext.xml` file? I recognize that’s a valid approach but just checking that you’re not doing [a CEP plugin](https://github.com/Adobe-CEP/CEP-Resources/blob/master/CEP_12.x/Samples/CEP_HTML_Test_Extension-12.0/CSXS/manifest.xml). > (the forum conveniently discards XML, so I had to insert an image) Even if you put it in a code block? I’ll try it… ```auto ``` Just checking… > I don’t have any errors installing the ZXP using the _ExManCmd_ tool. A new tool [called UPIA](https://helpx.adobe.com/in/creative-cloud/apps/integration-with-other-apps/manage-plugins/get-help-upia-tool.html) replaced ExManCmd a few years back. > I did reply to Adobe with a request to clarify what it is that they want from me. From my experience, the reply time can be anything from a couple of days to never. Apologies that you’ve had a bad experience with the Review Team inbox in the past. They’ve expanded the team over the last two years and really improved their processes. ---
**Author:** ![Leo](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@Leo](https://forums.creativeclouddeveloper.com/u/Leo)\ **Post date:** [May 5, 2026, 12:21am UTC](https://forums.creativeclouddeveloper.com/t/failed-to-install-status-411-upon-submission-to-adobe-exchange/11893/3 "2026-05-05T00:21:34Z")
Hi Erin, thank you for the prompt reply and all the info. I received a reply from the review team. The problem was indeed with the InDesign version in the MXI file. Without getting into irrelevant and boring details, it’s either I uploaded an outdated ZXP file or they reviewed a previously uploaded one somehow. Regardless, I know now what the error is about and how to address it. Thanks again, Leo