#  I can't register with FastSpring.

**URL:** <https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018>\
**Category:** Plugin Marketplace\
**Created:** [March 13, 2023, 7:24am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018 "2023-03-13T07:24:37Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 13, 2023, 7:24am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/1 "2023-03-13T07:24:37Z")

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I am unable to register for FastSpring.

Hi everyone, I am having trouble registering with FastSpring.  
Sorry, I don’t speak English so I am using a translation site.

I am trying to register a script plugin for Photoshop in the marketplace.  
But every time I try to register it from the following link in the developer page, I always get the following error.

Invalid request [s].

> **[Adobe Payee Signup](https://fastspring.com/sign-up/payee-adobe/)**

 ![スクリーンショット 2023-03-13 160139](https://us1.discourse-cdn.com/flex015/uploads/xdplugins/original/2X/8/8024b26478c88c34b6d6d2531da4ab4107b610cc.png)

Has anyone else had similar problems?

Thank you in advance.

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**Author:** ![Karmalakas](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/karmalakas/32/1048_2.png) [@Karmalakas](https://forums.creativeclouddeveloper.com/u/Karmalakas)\
**Post date:** [March 13, 2023, 7:26am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/2 "2023-03-13T07:26:22Z")

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What do you mean by “try to register”? Your marked link works for me

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**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 13, 2023, 7:30am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/3 "2023-03-13T07:30:00Z")

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Thanks for the reply.  
Sorry for the poor explanation.  
It means that whenever I try to register a FastSpring account, I get an error.

 ![image](https://us1.discourse-cdn.com/flex015/uploads/xdplugins/original/2X/c/c46928eda3d25f86ebd84a855d9046c2bc9c653b.png)

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**Author:** ![Karmalakas](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/karmalakas/32/1048_2.png) [@Karmalakas](https://forums.creativeclouddeveloper.com/u/Karmalakas)\
**Post date:** [March 13, 2023, 7:46am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/4 "2023-03-13T07:46:21Z")

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I would guess Fastspring can’t process some filled fields. Maybe some UTF characters or something 😕 I think you might have to contact Fastspring support, as this happens on their website

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**Author:** ![sttk3](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@sttk3](https://forums.creativeclouddeveloper.com/u/sttk3)\
**Post date:** [March 13, 2023, 8:11am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/5 "2023-03-13T08:11:58Z")

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少なくとも1人，ここに登録に成功した者がいます。

多分Company Nameが問題ではないでしょうか。これはユーザー識別子として使われるようなので，他のユーザーと重複しない名前が必要になります。

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**Author:** ![Karmalakas](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/karmalakas/32/1048_2.png) [@Karmalakas](https://forums.creativeclouddeveloper.com/u/Karmalakas)\
**Post date:** [March 13, 2023, 8:48am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/6 "2023-03-13T08:48:17Z")

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Please use English. This is an English speaking forum

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<div class="post-metadata">

**Author:** ![sttk3](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@sttk3](https://forums.creativeclouddeveloper.com/u/sttk3)\
**Post date:** [March 13, 2023, 11:46am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/7 "2023-03-13T11:46:37Z")

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> At least one person has successfully registered here.  
> Perhaps the company name is the problem. It seems to be used as a user identifier, so you need to give it a unique name.

I don’t mind translating my text into English for you and other English user spectators.

However, is it true that this is an English speaking forum? Isn’t this the “speak English and most likely to get a response, but it’s fine to use another language” forum?

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**Author:** ![Karmalakas](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/karmalakas/32/1048_2.png) [@Karmalakas](https://forums.creativeclouddeveloper.com/u/Karmalakas)\
**Post date:** [March 13, 2023, 11:50am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/8 "2023-03-13T11:50:31Z")

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Well the topic started in English, so it would be appropriate to continue it in same language. Also, it’s much more chances to find answers for others when using forum search, which most users do in English too. If you prefer your native language, you can always use it in private messages. But forcing most users to use translators and excluding messages from forum search results isn’t very nice 🙂

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**Author:** ![Erin\_Finnegan](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/erin_finnegan/32/100_2.png) [@Erin\_Finnegan](https://forums.creativeclouddeveloper.com/u/Erin_Finnegan)\
**Post date:** [March 13, 2023, 3:44pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/9 "2023-03-13T15:44:44Z")

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> [@sttk3](#):
>
> However, is it true that this is an English speaking forum? Isn’t this the “speak English and most likely to get a response, but it’s fine to use another language” forum?

Our developer documentation and websites are currently only offered in English, however, developers are allowed to offer plugins in different languages (I think there is a requirement to support English if you distribute on our Marketplace).

That said, there is [no rule in this forum](http://forums.creativeclouddeveloper.com/faq) that I am aware of that posts must be in English. In the community forums at [https://community.adobe.com/](https://community.adobe.com/) there are a variety of translation tools and some specific language forums.

It’s worth noting that for many people in this forum, English is a second language.

Since I’ve been working with this community for five years, I’m aware of Japanese speakers and Japanese-language resources created by the community. If someone wants to post in Japanese, and it happens to get picked up by Google and helps others solve the same problem, I think that’s OK.

In short, I agree with @sttk3.

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<div class="post-metadata">

**Author:** ![sttk3](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@sttk3](https://forums.creativeclouddeveloper.com/u/sttk3)\
**Post date:** [March 13, 2023, 10:10pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/10 "2023-03-13T22:10:17Z")

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In such a way, the majority discriminates innocently.  
Thank you for pointing out, @Erin_Finnegan.

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<div class="post-metadata">

**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 13, 2023, 10:26pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/11 "2023-03-13T22:26:07Z")

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@sttk3  
返信ありがとうございます。  
なるほど、会社名部分でしたか…。  
一度試してみます。ありがとうございます。

Thanks for the reply.  
I see, it was the company name part…  
I will try it once. Thank you very much.

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<div class="post-metadata">

**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 13, 2023, 10:29pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/12 "2023-03-13T22:29:58Z")

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@Karmalakas  
It may be best to check with Fastspring.  
Thanks for the reply.

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<div class="post-metadata">

**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 13, 2023, 10:41pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/13 "2023-03-13T22:41:57Z")

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@Erin_Finnegan @Karmalakas @sttk3

It is true that I am not very good at English,  
so it is very reassuring and helpful to get a reply in Japanese,  
and I also think it is an advantage of overseas forums to be able to ask questions in English and have many people look at them.

Either way, I am glad that more than one person saw my post and responded in this way.

Whatever the language, I am very appreciative of your kindness.  
Thank you very much. Please keep up the good work.

I didn’t think I could post in Japanese. I didn’t think I could post in Japanese :-o

確かに私は英語が苦手なので日本語で返事をもらえると非常に安心感があり助かりますし、  
また英語で質問して沢山の方に見てもらえるのも海外フォーラムのメリットだと思います。

どちらにしても、こうして複数の方に投稿を見て頂けて、返事が頂けたことが嬉しいです。

言語が何であれ、私は皆さんの親切にとても感謝しています。  
ありがとうございました。引き続きよろしくお願いします。

※日本語で投稿できると思いませんでした笑

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<div class="post-metadata">

**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 13, 2023, 11:46pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/14 "2023-03-13T23:46:08Z")

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@sttk3

[Company Name]の部分を変えてみましたがダメなようです。  
何が使われていないのかが表示もされないため判断が出来ないですね。

FasFastSpringに問い合わせたいと思ってもアカウントがないと問い合わせが出来ないようなので、困ったものです。  
通常のアカウントを作成して問い合わせするしかないかもしれません。

私はChromeを使用していますが、ブラウザの影響もあるのでしょうか。ブラウザキャッシュを消したり、Cokkieを有効にしても変化なしです。

I tried changing the [Company Name] part, but it doesn’t seem to work.  
I can’t determine what is not being used because there is no indication of what is not being used.

Even if I wanted to contact FasFastSpring, I can’t seem to do so without an account, so I’m stumped.  
I may have to create a regular account and inquire.

I am using Chrome, is it also affected by the browser? I have tried clearing the browser cache and enabling Cokkie with no change.

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**Author:** ![sttk3](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@sttk3](https://forums.creativeclouddeveloper.com/u/sttk3)\
**Post date:** [March 14, 2023, 1:13am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/15 "2023-03-14T01:13:53Z")

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そうでしたか。あと思いつくのは次のような項目です。

- すべての情報を半角で記入する
- 電話番号は先頭に日本の国番号81をつけ，090などから始まる番号は最初の0を消す（09012345678 → 819012345678）
- gmailのエイリアスがあったら削除する（whatever+alias@gmail.com → whatever@gmail.￰com）

I see. The other items I can imagine are the following.

- Fill in all information in alphanumeric characters
- Add the Japanese country code 81 at the beginning of the phone number, and remove the first 0 from numbers starting with 090, etc. (09012345678 → 819012345678)
- Remove gmail aliases if any (whatever+alias@gmail.￰com → whatever@gmail.￰com)

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<div class="post-metadata">

**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 14, 2023, 1:44am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/16 "2023-03-14T01:44:29Z")

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メールアドレスや2バイト文字は問題なさそうですが、  
電話番号については盲点でした。一度試してみます。  
度々の回答ありがとうございます。

投稿もこちらに併せていただきありがとうございます。

Email addresses and 2-byte characters seem fine.  
I was blindsided about the phone number. I will give it a try.  
Thank you for your repeated replies.

Thank you for your contribution as well.

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**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 14, 2023, 12:35pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/17 "2023-03-14T12:35:24Z")

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![スクリーンショット 2023-03-14 170142](https://us1.discourse-cdn.com/flex015/uploads/xdplugins/original/2X/b/ba3c1969d421c1f78b4febfa46ce6f5ec3028303.png)

@sttk3

電話番号、その他確認しましたが、全く変わらず…。

とりあえずChromeを使っているので、Bingでやってみるとスパム扱いされました 😑

私はブラウザキャッシュ削除、クッキー削除、DNSのクリア、アンチウィルスの停止、  
別のPCから登録など試しましたが全て駄目でした。

デッドロック状態です。

FastSpringのサイトは、ログインしないとサポートへの連絡も出来ないため、  
とりあえず別のScriptを作成しながらサポートの窓口が無いか探してみます。

 ![スクリーンショット 2023-03-14 213039](https://us1.discourse-cdn.com/flex015/uploads/xdplugins/original/2X/b/bc263dc66e061a7bf2bb0f3197cea60b4b7c2586.png)

@Karmalakas @Erin_Finnegan

I checked the phone number and other details, but nothing changed.

I’m using Chrome anyway, so when I tried it on Bing, it got spammed 😑

I deleted browser cache, deleted cookies, cleared DNS, turned off antivirus,  
I tried registering from another PC, but nothing worked.

I am deadlocked.

Since the FastSpring site cannot contact support without logging in,  
For the time being, I will try to find out if there is a support window while creating another Script.

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<div class="post-metadata">

**Author:** ![Karmalakas](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/karmalakas/32/1048_2.png) [@Karmalakas](https://forums.creativeclouddeveloper.com/u/Karmalakas)\
**Post date:** [March 14, 2023, 12:39pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/18 "2023-03-14T12:39:14Z")

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> [@hideo](#):
>
> Since the FastSpring site cannot contact support without logging in

You could try this, by filling some dummy data for order

> **[Consumer Support Form](https://fastspring.com/consumer-support-form/)**

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<div class="post-metadata">

**Author:** ![hideo](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/hideo/32/3329_2.png) [@hideo](https://forums.creativeclouddeveloper.com/u/hideo)\
**Post date:** [March 14, 2023, 3:23pm UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/19 "2023-03-14T15:23:47Z")

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@Karmalakas

Thanks for the reply.  
I will test with a dummy and inquire.

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<div class="post-metadata">

**Author:** ![sttk3](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@sttk3](https://forums.creativeclouddeveloper.com/u/sttk3)\
**Post date:** [March 15, 2023, 12:37am UTC](https://forums.creativeclouddeveloper.com/t/i-cant-register-with-fastspring/6018/20 "2023-03-15T00:37:57Z")

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もう思いつきません……送信に失敗しすぎてロックされているなどでしょうか。あとはメールアドレスなど識別情報を別のものに変更するとかですかね。

I can’t come up with any more…Is it locked due to too many failed to send, etc.? Maybe you can also change the email address or other identifying information to something else.

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