# Plugins are being uninstalled, and users report losing their saved data related to the plugin **URL:** \ **Category:** Photoshop\ **Created:** [July 24, 2024, 5:34pm UTC](https://forums.creativeclouddeveloper.com/t/plugins-are-being-uninstalled-and-users-report-losing-their-saved-data-related-to-the-plugin/8190 "2024-07-24T17:34:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![king\_anton](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@king\_anton](https://forums.creativeclouddeveloper.com/u/king_anton)\ **Post date:** [July 24, 2024, 5:34pm UTC](https://forums.creativeclouddeveloper.com/t/plugins-are-being-uninstalled-and-users-report-losing-their-saved-data-related-to-the-plugin/8190/1 "2024-07-24T17:34:00Z")
I’ve had a few users report this now. Just out of the blue, users will find that the installed plugin has been removed and it’s nowhere to be found. One user reported this as a predictable _recurring_ event where, everytime his paid subscription is renewed, the plugin gets removed from his Photoshop. I’ve forwarded the cases to the Adobe Team + have been assured that I’ll hear back as soon as the Engineering Team identified a root cause – but it’s radio silence so far. Anyone else experiencing this with their plugins? Users save pretty complex operations on mine, so it’s a huge pain when this happens for them – since the whole point of my plugin is to save the user time, but they need to go back in and spend a ton of time setting up the operations again which is massively inconvenient for them. Thanks. ---
**Author:** ![Karmalakas](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/karmalakas/32/1048_2.png) [@Karmalakas](https://forums.creativeclouddeveloper.com/u/Karmalakas)\ **Post date:** [July 25, 2024, 5:44pm UTC](https://forums.creativeclouddeveloper.com/t/plugins-are-being-uninstalled-and-users-report-losing-their-saved-data-related-to-the-plugin/8190/2 "2024-07-25T17:44:11Z")
Maybe related > [@Plugins being automatically uninstalled](http://forums.creativeclouddeveloper.com/t/plugins-being-automatically-uninstalled/6757): > > I’ve have a few users recently where all of there plugins were uninstalled for no apparent reason. I just had another case of this and the user said it happened after hurricane Idalia when they lost power and internet. They launched Photoshop without internet to get some work done with their generator. They have no way to connect with internet to reactivate my plugins. They have cell phone access to post to me. So maybe they could use it temporarily as an internet hot spot to activate. Not sur… ---
**Author:** ![Jarda](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.creativeclouddeveloper.com/jarda/32/1909_2.png) [@Jarda](https://forums.creativeclouddeveloper.com/u/Jarda)\ **Post date:** [July 26, 2024, 3:09pm UTC](https://forums.creativeclouddeveloper.com/t/plugins-are-being-uninstalled-and-users-report-losing-their-saved-data-related-to-the-plugin/8190/3 "2024-07-26T15:09:23Z")
It reminds me when I switched user account in CCD where was different settings and it uninstalled all older PS versions from 2019-2022 automatically 😑 ---
**Author:** ![vipulg](https://avatars.discourse-cdn.com/v4/letter/v/f475e1/32.png) [@vipulg](https://forums.creativeclouddeveloper.com/u/vipulg)\ **Post date:** [July 30, 2024, 5:59am UTC](https://forums.creativeclouddeveloper.com/t/plugins-are-being-uninstalled-and-users-report-losing-their-saved-data-related-to-the-plugin/8190/5 "2024-07-30T05:59:14Z")
Hi @king_anton We will surely love to help here. We will need the logs for the machine where this issue is being reproduced. Can you please collect the logs using the log collector tool ([https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html](https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)) and share the same on vipulg @ adobe . com ---
**Author:** ![king\_anton](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@king\_anton](https://forums.creativeclouddeveloper.com/u/king_anton)\ **Post date:** [July 31, 2024, 5:02pm UTC](https://forums.creativeclouddeveloper.com/t/plugins-are-being-uninstalled-and-users-report-losing-their-saved-data-related-to-the-plugin/8190/6 "2024-07-31T17:02:22Z")
I have asked both users to use this log collector tool and report back so I can provide it to the Adobe Team – so far, no response. (Which doesn’t really surprise me because it’s kind of a big ask to have random users of my plugin do something as complex as utilize a log-collector tool. That’s more a task for developers, not casual Photoshop users…) That said if/when they respond back with the log files, I will pass along to your team.