Crash on Macbook Pro - macOS Big Sur v11.4

It’s been a while since I’ve been trying to figure out how to open Adobe XD on MacBook Pro.
It crashes before opening.
I tried all the following:

  • Remove the plugins folders
  • reboot the machine
  • update to the latest version
  • try with previous version
  • start by holding down the shift key
  • read other info on internet

but I still haven’t been able to fix it, but still nothing.

Any other suggestions?

my Cash log starting like this:

Process: Adobe XD [33610]
Path: /Applications/Adobe XD/Adobe XD
Identifier: com.adobe.xd
Version: (
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe XD [33610]
User ID: 501

Date/Time: 2021-07-21 08:30:15.809 +0200
OS Version: macOS 11.4 (20F71)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)
Anonymous UUID: BF8F5269-FB6C-8622-ECD9-E81788433195

Sleep/Wake UUID: 18684857-53F1-4F7C-B2A9-BAF6B59CBA07

Time Awake Since Boot: 3000000 seconds
Time Since Wake: 430000 seconds

System Integrity Protection: enabled

Crashed Thread: 36 Dispatch queue:

Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [33610]

Application Specific Information:
dyld: in dladdr()

… and a long list of other messages.

XD 42 was just released – can you double check with that?

@DavidXD ^^^ This looks to be something diagnostics related – any ideas from XD’s end?

I’m not sure what could be happening, as we are not seeing these crashes. If you are still experiencing problems running XD, please contact customer care, and they will best be able to help you: