Hi — I published my first Premiere Pro UXP plugin, ZFlow (plugin ID 77edc3d5), to the Creative Cloud Marketplace on 14 August 2026.
On 17 August it received a 1-star rating from a user with no written review attached — just the star, no text. Because there’s no review body, no review card renders in the Ratings & Reviews section of the Exchange detail page, so there is no Reply control available to me on either the Exchange website or the Creative Cloud desktop app. I have no way to respond publicly, and no way to find out what went wrong for them.
Two questions:
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Is there any mechanism for a developer to respond to, or request review of, a rating submitted without written feedback? At the moment a single unexplained star sets the entire public score to 1.0 on a listing that is only days old, and it renders on the search-result card as well as the detail page.
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Is there a supported way to get feedback from that user, even anonymised via Adobe, so I can diagnose and fix whatever they hit? My listing requires Premiere Pro 25.6 or later, and my best guess is a host-version mismatch, but I’m guessing blind.
Happy to provide any further listing details needed. Thanks.