Of the sales of plugins sold on Marketplace (Adobe Exchange), 90% go to the seller, i.e., me.
This was reduced to 87.4% in August 1, 2025. For example, if one plugin sold for 5.0USD, the seller received 4.5USD, but in August 1, 2025, the amount was 4.37USD.
The decrease occurred only on that day, and normal service resumed on subsequent days.
@rauchwer @agandhi @vimalvarshney
What happened at that time? I’d like to know about the response, such as refunds.
@rauchwer @agandhi @vimalvarshney @Erin_Finnegan
Could you please provide information on what happened on August 1, 2025, that caused the decrease in sales revenue or increase in fees?
Are you also contacting FastSpring support in parallel?
@vimalvarshney’s team deals with installation, as is my understanding; I don’t think he has any insight into revenue-related questions.
Please note that @agandi is no longer at Adobe.
I’m not equipped to answer revenue questions either.
@Erin_Finnegan No, I haven’t contacted FastSpring yet. Because Adobe Exchange is a marketplace managed by Adobe, and it’s best to contact Adobe first. (If the possibility of it not being resolved is far higher, it might be better to do so.)
It seems like you’re responding as an individual, but as an employee of Adobe, could you help ensure the user receives appropriate support?
And so, that means @rauchwer is the person in charge. Would you be able to disclose an estimated timeline for when revenue questions will be able to get equipped?