Of the sales of plugins sold on Marketplace (Adobe Exchange), 90% go to the seller, i.e., me.
This was reduced to 87.4% in August 1, 2025. For example, if one plugin sold for 5.0USD, the seller received 4.5USD, but in August 1, 2025, the amount was 4.37USD.
The decrease occurred only on that day, and normal service resumed on subsequent days.
@rauchwer @agandhi @vimalvarshney
What happened at that time? I’d like to know about the response, such as refunds.
@rauchwer @agandhi @vimalvarshney @Erin_Finnegan
Could you please provide information on what happened on August 1, 2025, that caused the decrease in sales revenue or increase in fees?
Are you also contacting FastSpring support in parallel?
@vimalvarshney’s team deals with installation, as is my understanding; I don’t think he has any insight into revenue-related questions.
Please note that @agandi is no longer at Adobe.
I’m not equipped to answer revenue questions either.
@Erin_Finnegan No, I haven’t contacted FastSpring yet. Because Adobe Exchange is a marketplace managed by Adobe, and it’s best to contact Adobe first. (If the possibility of it not being resolved is far higher, it might be better to do so.)
It seems like you’re responding as an individual, but as an employee of Adobe, could you help ensure the user receives appropriate support?
And so, that means @rauchwer is the person in charge. Would you be able to disclose an estimated timeline for when revenue questions will be able to get equipped?
@rauchwer @Erin_Finnegan
It’s been a week, but there’s still no response from anyone.
Could you please let me know the current status and when it will be possible to respond?
Thank you for waiting a week to follow up.
I inquired with the Exchange team, and await their reply.
Is this the same or similar to a revenue problem you previously reported?
Thank you for your message. The pattern is similar to that time.
Intuitively, it feels reminiscent of the sequence in programming where “the operator manually performed a special workaround, but it was forgotten during a major update, causing a bug that required a hurried fix.”
Could this be the effect of VAT which is different per country? On the other hand a VAT of 3% is actually low, here in Germany it would be 19% so you’d end up at 3,78 USD.
That’s why stores/marketplaces are supposed to display different prices per country and whether the sale is to consumers - businesses are expected to pay their VAT themselves. Do you see a matching tax position in your Fastspring report?
VAT is added separately when customers make purchases, so it’s probably unrelated. If there were any relation, it might be a malfunction.
@rauchwer @Erin_Finnegan
A week has passed, but there seems to be no particular response to the questions for problem analysis. The status remains unresolved.
Could you please let me know the current status and when it will be possible to respond?
@rauchwer @Erin_Finnegan
Contact lost. Awaiting response.
Hi sttk3,
On August 1, 2025 FastSpring accidentally gave out an 87% split share to publishers over 106 transactions before reverting back to the correct 90% on August 2, 2025. The total amount they shorted publishers was $30.40. sttk3’s Split Rows Pro for photoshop had two sales that were shorted $0.15, and FindReplaceSession had one sale that was shorted $0.15. I will ask FastSpring to reimburse the entire $30.40 to sellers including the $0.45 owed to sttk3.
Thank you for your notice and assistance. Once the transfer is received, the issue will be closed.
@rauchwer, are there any preventative measures being taken? It’s not the first time this has happened. If not @sttk3, probably nobody would notice 
This needs to be looked at properly, and not case by case
Hi Karmalakas, I can assure you that I have personally looked at this properly and thoroughly just like the issue in August 2023.
In August 2023 based on STTK3’s feeback, we discovered a rare race condition where it was possible that a plugin could be purchased on Adobe Exchange in the first 24 hours before FastSpring could set up the publisher 90% split rule. Once sttk3 raised the issue I pored through 433,000 transactions to find precisely 791 transactions that were missing the 90% split payout and FastSpring reimbursed the 106 affected sellers with the splits that was were missed. In addition, my dev team put in place a fix that would never allow a new listing to be posted without a split rule in place. Since the fix, I verified there have been no new missing splits.
This time it was a completely different issue. On August 1, 2025 FastSpring accidentally changed the partner split payout from 90% to 87% for less than a day before discovering and reversing the problem. When STTK3 raised the issue, I went through 143,000 transactions (6mo before and after) to verify that the error was limited to 106 transactions only on August 1, 2025 as STTK3 suspected. I shared the evidence with FastSpring who apologized for not telling Adobe about the problem. FastSpring reimbursed the affected publishers and promised they will immediately inform me if that ever happened again in the future. In my ten years of working with FastSpring, August 1, 2025 was the only mistake they made and their perfect record keeping enabled me to quickly discover the exact discrepancy and reimburse the affected publishers.
I see. Good to know it’s being handled with care 
For the record, there have been similar cases in the context of expected revenue decreasing.
Hi Sttk3, it appears that you were looking at an outdated “Upcoming” FastSpring report. I shared with you the correct Orders and Returns report from FastSpring customer support by email that shows you are not missing any sales. Feel free to reach out to FastSpring customer support for any additional questions on accessing reports on your account as Adobe does not have access individual seller accounts.
It is unclear what specific issue is the subject of the explanation. Is it about the TagText sales shortfall in January 2025?
Missing sales of Adobe Plugin Marketplace
Regarding this, you explained the cause and the number of transactions affected.
Yes, FastSpring agreed the first purchase happened so quickly after the plugin was published that the first rev share payout was missed.
FastSpring has provided 69,000 sales transactions going back 18 months, and I found a total of 29 transactions where an early purchase resulted in a payout being missed for the reason I gave before.
The adjustment payment seems to be scheduled for March 31, 2026.