TagText, a CEP for Illustrator, was released and sold. However, the sales are not reflected in the sales figures; the money that Adobe or FastSpring received from customers did not reach me, and has disappeared somewhere.
One anomaly found means that there may be more missing sales than just this one, and Adobe will need to investigate this. Would you please do so?
References
FastSpring sales history
Shows 3 sales of Split Rows for PS Pro and no TagText.
And it already has a rating and comments. It means that a sale has actually been made.
Developer Distribution’s Split Rows for PS Pro Insights
It shows 3 installed in 2025. This is consistent with FastSpring’s sales history. In other words, the TagText sales numbers are not erroneously included in the Split Rows sales history.
Hi sttk3, our records show that as of 10am PST on Wed, Jan 8 2025, there have been five purchases, one on 1/3/2025 and four on 1/8/2025. There were no purchases before 2025 so I assume this plugin went live on or around 1/3/2025. As you know, FastSpring pays out rev share two times a month so it is likely that they have not provided a payout since we are still in the first half of January. I am not sure the exact date that FastSpring pays out but please let me know if you do not see any activity in your account by the end of January.
I checked the data today and it appears that there were 5 installations between January 3 and January 8. That is correct, but the FastSpring history is still missing one sale from January 3. It is exactly one less.
As you said, the information should be confirmed after January is two weeks old. I expect to get the results in the next few days and will contact here again.
@rauchwer@agandhi@vimalvarshney
FastSpring’s sales for January 1-7 have been finalized, with three sales of Split Rows for PS Pro.
Data finalized missing one sale on January 3 for TagText. One anomaly found means that there may be more missing sales than just this one, and Adobe will need to investigate this. Would you please do so?
