TagText, a CEP for Illustrator, was released and sold. However, the sales are not reflected in the sales figures; the money that Adobe or FastSpring received from customers did not reach me, and has disappeared somewhere.
One anomaly found means that there may be more missing sales than just this one, and Adobe will need to investigate this. Would you please do so?
References
FastSpring sales history
Shows 3 sales of Split Rows for PS Pro and no TagText.
And it already has a rating and comments. It means that a sale has actually been made.
Developer Distribution’s Split Rows for PS Pro Insights
It shows 3 installed in 2025. This is consistent with FastSpring’s sales history. In other words, the TagText sales numbers are not erroneously included in the Split Rows sales history.
Hi sttk3, our records show that as of 10am PST on Wed, Jan 8 2025, there have been five purchases, one on 1/3/2025 and four on 1/8/2025. There were no purchases before 2025 so I assume this plugin went live on or around 1/3/2025. As you know, FastSpring pays out rev share two times a month so it is likely that they have not provided a payout since we are still in the first half of January. I am not sure the exact date that FastSpring pays out but please let me know if you do not see any activity in your account by the end of January.
I checked the data today and it appears that there were 5 installations between January 3 and January 8. That is correct, but the FastSpring history is still missing one sale from January 3. It is exactly one less.
As you said, the information should be confirmed after January is two weeks old. I expect to get the results in the next few days and will contact here again.
@rauchwer@agandhi@vimalvarshney
FastSpring’s sales for January 1-7 have been finalized, with three sales of Split Rows for PS Pro.
Data finalized missing one sale on January 3 for TagText. One anomaly found means that there may be more missing sales than just this one, and Adobe will need to investigate this. Would you please do so?
Yes, FastSpring agreed the first purchase happened so quickly after the plugin was published that the first rev share payout was missed. Together we are investigating the root cause and if it happened before. FastSpring agreed to remit your missed payment and any others, if they are discovered. Please give us two weeks to complete the investigation.
It turns out that FastSpring sets up a new rev share split rule at 12:00 UTC the following day but Adobe posted the listing at the same time as the split rule. Depending on the time a plugin is first published, there could be a 0-24 window that a payout could be missed in the first day a new listing goes live. In your case, we confirmed only one was missed and FastSpring will refund you the $4.50. We have now implemented a 24 hour delay between when a split rule is posted to FastSpring and when a new listing goes live, hence this should never occur again. We looked back three months and yours was the only one missed. We will go back a year at a time to check for others but this will take a long time to go through because it involves hundreds of thousands of transactions and cross checking posting versus purchase dates.
@rauchwer@agandhi@vimalvarshney
Did you say “We will go back a year at a time to check for others but this will take a long time”? Can you provide an approximate date when that will be completed?
@rauchwer@agandhi@vimalvarshney
Why is no reply to these? This is just a message saying “Could you please provide a tentative date, several months is too vague”.
Hi sttk3, I have completed my investigation. FastSpring has provided 69,000 sales transactions going back 18 months and I found a total of 29 transactions where an early purchase resulted in a payout being missed for the reason I gave before. We have implemented a delay in posting a transaction only after a new rev share split rule is in place, so this wont happen again. FastSpring processed your missing $4.50 payout and the other 29 will go out this week.
The period I analyzed was September 1 2023 to January 31 2025 and found exactly one missed $4.50 payout to you (the one you brought to our attention at the beginning of this thread). The other 28 errors were across 25 other different partners out of 69,000 transactions. You are already reimbursed and the other 25 publishers will be will be reimbursed by next week.
@rauchwer@agandhi@vimalvarshney
Thank you for your answer.
My question is: “What is the rationale for setting the limit of 18 months (2023-2025, 69,000 sales)?”
