Decrease in amount received for marketplace sales in August 2023

Plugin Marketplace
1

Of the sales of plugins sold on Marketplace (Adobe Exchange), 90% go to the seller, i.e., me.

This was reduced to 80% in August. For example, if one plugin sold for 5.0USD, the seller received 4.5USD, but in August, the amount has changed to 4.0USD.

Could any of you who sell plugins please let me know if this is happening in your account or not?

2

Hi @sttk3,

I checked with the Marketplace team, and this has been under investigation, perhaps before you posted the question here.

Hopefully we’ll have an update we can post publicly soon.

3

Hi @Erin_Finnegan, Thank you for your response. Yes, I am still in discussions with the team in charge.

According to one of the people involved, this has happened to all Adobe Exchange sellers. I am wondering why there has been no reaction from any of the sellers.

4

Hm, I can’t see this behaviour in my account. Still getting 90%.

5

Thank you very much @tomzag. Interesting info.

How about a fixed amount equivalent to 0.5USD instead of a percentage, limited to the period August 1-25? Is it applicable? These are facts that came to light later.

6

You are right! That does seem to be the case. :thinking:

1 Like
7

We now know that there are at least two people who qualify.

8

@agandhi is still working on this :+1:t2:

1 Like
9

@sttk3 @tomzag

We have been working with FastSpring for the past week to identify the issue and the best ways for them to resolve it. FastSpring has committed to reimbursing the impacted developers by the end of September 2023.

I understand that this may have caused you inconvenience and frustration. I sincerely apologize for any disruption.

Thank you for your patience and understanding.

Sincerely,
Avanish Gandhi

2 Likes
10

@agandhi Thank you for letting us know.

I’m confused by the mix of positive and negative expression, but in essence you mean “If you have any questions, contact FastSpring directly”, right?

Additional edit

This question is about this sentence, although it is no longer in the original text.

If you have any further questions, please do not hesitate to contact FastSpring directly. They will be happy to help you.

11

Yes, sorry I did not get a notification that there was a question.

12

Thank you for your answer.

You started addressing the issue on Sept. 15, and so far there have been a few transactions and showing healthy numbers.