Of the sales of plugins sold on Marketplace (Adobe Exchange), 90% go to the seller, i.e., me.
This was reduced to 80% in August. For example, if one plugin sold for 5.0USD, the seller received 4.5USD, but in August, the amount has changed to 4.0USD.
Could any of you who sell plugins please let me know if this is happening in your account or not?
Hi @Erin_Finnegan, Thank you for your response. Yes, I am still in discussions with the team in charge.
According to one of the people involved, this has happened to all Adobe Exchange sellers. I am wondering why there has been no reaction from any of the sellers.
How about a fixed amount equivalent to 0.5USD instead of a percentage, limited to the period August 1-25? Is it applicable? These are facts that came to light later.
We have been working with FastSpring for the past week to identify the issue and the best ways for them to resolve it. FastSpring has committed to reimbursing the impacted developers by the end of September 2023.
I understand that this may have caused you inconvenience and frustration. I sincerely apologize for any disruption.
I’m confused by the mix of positive and negative expression, but in essence you mean “If you have any questions, contact FastSpring directly”, right?
Additional edit
This question is about this sentence, although it is no longer in the original text.
If you have any further questions, please do not hesitate to contact FastSpring directly. They will be happy to help you.