Plugins being automatically uninstalled

Photoshop UXP Plugin API
1

I’ve have a few users recently where all of there plugins were uninstalled for no apparent reason.

I just had another case of this and the user said it happened after hurricane Idalia when they lost power and internet. They launched Photoshop without internet to get some work done with their generator. They have no way to connect with internet to reactivate my plugins. They have cell phone access to post to me. So maybe they could use it temporarily as an internet hot spot to activate.

Not sure why Creative Cloud is removing the plugins. The loss of internet seems that it may be linked to it in some way. I really don’t want me plugins to require internet to run, so I hope issue this isn’t related to the plugin licensing system project that is being developed.

Has anyone else seen this happen?

2

I’ve had a few users report this issue. No clue as to the root cause – it clearly has nothing to do with the code in my plugin since the install process is handled by Adobe/Creative Cloud – and in my case users lose their saved data related to the plugin as well, which is a massive inconvenience since they set up pretty complex operations inside of it.

I have forwarded the cases to Adobe and haven’t heard anything back as to the root cause.