CCX Install issue - user is missing the Unified Plugin Installer Agent

Photoshop UXP Plugin API
1

One of the user for my plugins can’t install the CCX file. It sounds like the OS is trying to open the file in Photoshop. I asked them to right-click and click “Open As” and then select the Unified Plugin Installer Agent. However, they said that is missing.

I then told them to contact Adobe Support. The response from Adobe support is in this screen shot below.

This CCX installer is working for everyone except 1 user, who is missing the Unified Plugin Installer Agent. Why is the Adobe support person turning them away back to me? There is nothing I can do to help them.

This CCX file was created with the latest UXP Developer tool with Photoshop 23.0.0.

@kerrishotts What is the tech support person talking about here?

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2

I have had this with MAC when you update to OSX Monteray.
The fix I have found is to Uninstall Creative Cloud Desktop App, download it again from Adobe, reinstall it and this seem to fix it

3

I don’t know why Support is redirecting back to you or what that response even means — maybe they are thinking of CEP?

Anyway—first thing to try is uninstall Creative Cloud desktop and reinstall.

Ian, I just updated to monterey on my local machine — I’ll see if that repros for me.

~Kerri

4

Reinstalling Creative Cloud fixed it.

I was just concerned about if they were saying the plugin was old technology because it was UXP API 1 and not 2. It sounds like that isn’t the case.

Thanks.

5

Maybe this is what the tech support person was seeing. The UXP console will show API 1 as being deprecated when the plugin is loaded.

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