CCX Plugin Installation Solution error -2, error -152, macOS Sonoma

We ran into an issue where multiple macOS users installing UXP plugins via .CCX file in macOS Sonoma outside of our Marketplace get error -2 from the Creative Cloud desktop app.

If you try to install the .CCX using the command line tool UPIA as a fallback, UPIA throws error -152.

This is a result of strict macOS permissions. Here’s how to fix this installation issue. First follow these step from this helpX page:

System Settings > Privacy & Security > Full Disk Access. Select Add an application and then add the Creative Cloud desktop app, if not already present. Turn on the settings for the Creative Cloud desktop app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.

In addition to the above, you’ll need to give the “Adobe Desktop Service” Full Disk Permissions. Here’s where to find it:

/Library/Application Support/Adobe/Adobe Desktop Common/ADS/Adobe Desktop Service

Note that this is in the root Library folder, not the User library location.

One way to quickly reach this location is to go to the desktop, click the Go menu > Go to Folder… and paste in the path above.

Grant Full Disk Access permission to Adobe Desktop Service.app via the same process quoted above, relaunch the Creative Cloud desktop app, and try installing the plugin again.

If you’re navigating via Terminal, here’s the path:

/Library/Application\ Support/Adobe/Adobe\ Desktop\ Common/ADS/Adobe\ Desktop\ Service.app

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We ran into this issue with a customer of Tony Kuyper’s. Here were the steps to resolution:

  1. (Presumably back up your Creative Cloud app’s preferences)
  2. Uninstall Adobe Creative Cloud desktop app and Photoshop with the Creative Cloud Uninstaller
  3. Reinstall Adobe Creative Cloud desktop app
  4. Reboot
  5. Start up the host app (Photoshop)

The customer mentioned “The real work was to enable the ‘permissions’ of Adobe Creative Cloud desktop app and Photoshop!” … which I take to mean the usual macOS Sonoma walkthrough of disk permissions.

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I have 2 users on Windows with the same error code (error -2) on installation. I hope I can find a solution via remote maintenance.

Uninstalling with the Creative Cloud Uninstaller should probably be the last solution to consider.

@tomzag The Adobe uninstaller also offers a “repair” option when you invoke it, I have found that often fixes things without having to let it to do an actual uninstall.

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Thanks Greg. Unfortunately, in this case it didn’t work for one of the users. I haven’t tested it with the second one yet.

Just confirming I’m getting (Error Code -10) in Creative Cloud Desktop when trying to install my .ccx plugin from a directory other than Desktop. It installs fine from the desktop. I followed the steps above that @Erin_Finnegan described re: permissions but didn’t seem to work. I’ll try the reinstall and see if that solves it.