"Failed to install, status = -411" upon submission to Adobe Exchange

Plugin Marketplace
1

I submitted a ZXP tool for InDesign to Adobe Exchange.

(My products have been on Exchange since its inception but the last time I submitted anything was some 3 years ago.)

I received the following submission error in an email from Adobe:

We are encountering the error “Failed to install, status = -411!” when attempting to install the plugin, as the specified supported version is not available in the Marketplace.

As far as I understand, it refers to the supported version of InDesign.

My InDesign version in the MXI file is (the forum conveniently discards XML, so I had to insert an image):

image
image1590×124 18.3 KB

That’s the correct version, to my understanding.

I don’t have any errors installing the ZXP using the ExManCmd tool.

I did reply to Adobe with a request to clarify what it is that they want from me. From my experience, the reply time can be anything from a couple of days to never.

In the meantime, does anyone know what this error means, and do I need to correct my MXI file in any way?

Thanks,

Leo

2

Hi Leo, sorry you’re having trouble…

Engineering replied and said it’s a problem with the Creative Cloud desktop app, so it’s not your fault… I am asking them follow-up questions.

Meanwhile, I want to address some details from your post:

My InDesign version in the MXI file is…

So, your ZXP tool doesn’t use a manifext.xml file? I recognize that’s a valid approach but just checking that you’re not doing a CEP plugin.

(the forum conveniently discards XML, so I had to insert an image)

Even if you put it in a code block? I’ll try it…

<HostList>
            <Host Name="IDSN" Version="11.0"/>
            <Host Name="AICY" Version="11.0"/>
            <Host Name="ILST" Version="19.0"/>
            <Host Name="PHSP" Version="16.0"/>
            <Host Name="PHXS" Version="16.0"/>
            <Host Name="PPRO" Version="9.0"/>
</HostList>

Just checking…

I don’t have any errors installing the ZXP using the ExManCmd tool.

A new tool called UPIA replaced ExManCmd a few years back.

I did reply to Adobe with a request to clarify what it is that they want from me. From my experience, the reply time can be anything from a couple of days to never.

Apologies that you’ve had a bad experience with the Review Team inbox in the past. They’ve expanded the team over the last two years and really improved their processes.

3

Hi Erin, thank you for the prompt reply and all the info.

I received a reply from the review team. The problem was indeed with the InDesign version in the MXI file. Without getting into irrelevant and boring details, it’s either I uploaded an outdated ZXP file or they reviewed a previously uploaded one somehow. Regardless, I know now what the error is about and how to address it.

Thanks again,

Leo