Error message: Compatible app required

InDesign
1

Hello everyone,

a user reports the following problem after double-clicking on a UXP plugin (.ccx):

Compatible app required

installation_error
installation_error1382×912 57.8 KB

I can reproduce the issue. My OS and InDesign language is German. If I change the default installation language in the Creative Cloud App to »English (International)«, for example, I get this error message. Plugins that are already installed continue to work.

Do we as developers have any influence on this? Have I overlooked something in the manifest here?

Roland

1 Like
2

Do we as developers have any influence on this? Have I overlooked something in the manifest here?

Nope, there is nothing we can do from our side. If the user installs the English PS version it will work.
I have reported this strange behavior to Adobe several times.

3

Thanks for the confirmation!