Plugin not available after purchase

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1

I just got an email from a customer they’ve purchased a plugin, but it’s not appearing in the CCD version. They have multiple other paid plugins and they’re there, but not the latest purchase of my plugin.

Would asupport@adobe.com be the correct email for the client to contact support about the issue?

2

In my experience, the problem here is usually that the customer was logged in under a different Adobe account at the time of purchase. Otherwise, I think that the support email mentioned is also responsible for this.

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3

That is the correct address.

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