Plugin not available after purchase

I just got an email from a customer they’ve purchased a plugin, but it’s not appearing in the CCD version. They have multiple other paid plugins and they’re there, but not the latest purchase of my plugin.

Would be the correct email for the client to contact support about the issue?

In my experience, the problem here is usually that the customer was logged in under a different Adobe account at the time of purchase. Otherwise, I think that the support email mentioned is also responsible for this.

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That is the correct address.

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