Unable to add Adobe XD links to JIRA, they suddenly stopped working

Adobe XD UXP Plugin API
1

About a couple of weeks ago our links to adobe xd stopped working and now we can’t add any XD links to JIRA with the plugin , i ask Atlassian for help but they can’t help and said it’s a vendor plugin issue.

This is what they found:

  1. In our atlassian-jira.log, we also noticed the same error that you are getting all over your logs when trying to attach those Adobe link.
  2. 2022-07-27 10:18:35,744+1000 http-nio-48133-exec-10 ERROR admin 618x1341x1 yjp5qi 0:0:0:0:0:0:0:1 /plugins/servlet/ac/adobe-xd-jira/fetchLinkData [c.a.x.web.servlets.FetchLinkServlet] Exception during fetching comments.
  3. com.atlassian.jira.util.json.JSONException: JSONObject[“total”] not found.
  4. at com.atlassian.jira.util.json.JSONObject.get(JSONObject.java:418)
  5. at com.atlassian.jira.util.json.JSONObject.getString(JSONObject.java:567)
  6. at com.adobe.xd.web.servlets.FetchLinkServlet.getCommentsCount(FetchLinkServlet.java:243)
  7. at com.adobe.xd.web.servlets.FetchLinkServlet.processPublicLink(FetchLinkServlet.java:211)
  8. at com.adobe.xd.web.servlets.FetchLinkServlet.doGet(FetchLinkServlet.java:125)
  9. at javax.servlet.http.HttpServlet.service(HttpServlet.java:626)
  10. at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
  11. at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
  12. at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
  13. at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:47)
  14. at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
  15. … 44 filtered
  16. at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
  17. … 8 filtered
  18. at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
  19. … 4 filtered
  20. at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
  21. … 3 filtered
  22. at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
  23. … 8 filtered
  24. at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
  25. … 62 filtered
  26. at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
  27. … 1 filtered
  28. at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
  29. … 36 filtered
  30. at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
  31. … 5 filtered

Suggestion

As such we do believe that the issue could be due to the Adobe vendor side that is not working, can you please contact Adobe Inc to investigate the issue further at this support link

You can share this ticket link to Adobe support if they need to contact Atlassian Support.

regards,
Evern